shipping and return policy
Our Shipping Policy
Our Shipping Options are as follows:
- Local Pickup – This option will display at checkout if you enter a Shipping Address within a 10 mile radius of our address. There is no cost for this option and will require the customer to pickup their product from our local facility.
- Free Shipping – $0 (includes tracking #) and usually arrives within 7-14 business days.
- Priority Shipping – $49.95 (includes tracking #) and usually arrives within 2 business days.
- Standard Shipping – $79.95 (includes tracking #) and usually arrives within 14-21 business days depending on your location.
Please also be aware that our Estimated Delivery Date Range shown on your email invoice assumes we’ll receive your shirts within 5 business days. If not, no worries, if there is a shipping delay from you to us and we need to revise the Estimated Delivery Date Range, we will contact you.
Customs, Duties & Taxes
Occasionally, our international customers have had to pay extra fees for customs, duties and taxes. These extra fees vary widely from country to country. Since we have no control over potential extra charges levied by destination countries, we highly recommend that you research the policies specific to your country. Also, when customs clearance procedures are necessary, delays can be caused that will increase the time it takes to arrive.
8.25% Sales Tax will be collected at the time of sale for all Texas Residents.
All of our Products are custom and, therefore, are not refundable.
Please only send us the T-Shirts that will be included in your Custom Memory T-Shirt Quilt or any of our Memory Products, i.e. Memory Pillows or Memory Pillow Cases. Any T-Shirts sent to us in excess of those required to sew your T-Shirt Quilt or Memory Product will not be returned.
If your order has been placed, we are expecting to receive your T-Shirts within 14 business days. If your T-Shirts are not received within this timeframe, your order will be cancelled and all monies received are not refundable.
Gift Cards purchased expire in 3 years (36 months) from the date of purchase.
Regarding any special sale or clearance products, all sales are final.
Sew I Said is not responsible for damaged, lost or undeliverable packages during shipping. All associated claims should be facilitated through the Shipping Provider. Sew I Said will provide the tracking information to help facilitate your escalation.
Please email us with any questions about our Shipping or Return Policies.